Chitra's CV
Profile summary
Manager with 17 years of experience across 7 organizations, specializing in regulatory compliance, surveillance operations, and audit analysis. Architected reporting modules for automated data tracking and steered investigations into market deviations under SEBI frameworks. Managed operational workflows and demat account reconciliation, reducing client queries by 50% and clearing pending dividends from 8.5 lakh to 4 lakhs within 15 days. Committed to maintaining rigorous standards in PMLA compliance and statutory auditing.
Career highlights
Regulatory Compliance and Investigations: Investigated market deviations for SEBI, resulting in final orders for 4 entities while managing surveillance alerts across NSE and BSE platforms.
Operational Efficiency: Reduced client queries by 50% through the creation of FAQs and SOPs, while clearing pending unpaid dividends from 8.5 lakh to 4 lakhs within 15 days.
Reporting and System Automation: Built a reporting module within the CBOS back-office system to automate the tracking and submission of weekly client securities holding data.
Professional Certification: Maintains professional standing through NISM certifications in AML KYC, Customer Due Diligence, and AML Transaction Monitoring and STR.
Key skills
Professional experience
Manages internal alert monitoring and regulatory reporting workflows. Defines the operational framework for KYC and trading surveillance, steering the team through complex compliance investigations and income verification campaigns.
- Analyzes KYC and trading alerts to identify suspicious activity and submits formal reports.
- Executes income update campaigns and manages communications to ensure client data accuracy.
- Files Suspicious Transaction Reports when discrepancies arise between client income profiles and trading activity.
- Performs monthly enhanced due diligence to detect irregular trading patterns.
- Architects internal and vendor-managed reports to improve data presentation and analytical depth.
Steered surveillance operations for exchange portals, managing a team of three to ensure regulatory compliance. Defined internal workflows for alert management, communication protocols, and transaction monitoring to meet SEBI and PMLA requirements.
- Handled a team of three, delegating alerts, training the team & managing them.
- Responsible for Surveillance Alerts generated on Exchange Portals (NSE & BSE), Exchange, Communications viz. Showcause Notices, Observation Letters & Data Requirements.
- Sending out communications to clients w.r.t Income, modifications, trading rationale & multiple demat accounts, maintaining the database for the same for analysis and further actions.
- Overlooking the vendor-based module for timely alert generation, monitoring and closure of the same. Setting up and back-testing regulator mandated alerts in the system and threshold revisions periodically.
- Transaction monitoring w.r.t PMLA Red Flag indicators, Initial & continuous screening of SEBI Orders & various Sanction Lists. Conducting EDD for cases, investigations & filing STRs.
- Preparing Monthly & Quarterly MIS Reports for alerts generated for QSB Board submission.
Analyzed market data and conducted investigations into price and volume deviations for securities listed on the BSE. Facilitated regulatory compliance by managing internal surveillance alerts and coordinating with SEBI to enforce PFUTP regulations.
- Responsible for analyzing and conducting detailed and preliminary investigations in scrips listed on BSE on behalf of SEBI for deviations in price, volume, insider trading alerts & SEBI PFUTP Regulations.
- Investigated and prepared Preliminary Reports of Sharpline Broadcast Limited, Bhatia Communications Pvt. Ltd. and Pressure Sensitive Systems (India) Ltd. resulting in Final Orders issued by SEBI based on the submissions made.
- Analyzing various extant policy alerts & Internal Alerts developed for market wide Surveillance.
- Setting up and back testing the threshold limits for Trade reversal alert in liaison with SEBI & NSE. Issuing various letters to members for findings in various alerts, liaison with trading members for adhering to compliance norms.
Architected corporate action workflows, steering the end-to-end processing of dividends, buybacks, takeovers, and rights issues. Managed regulatory compliance and audit liaison functions while overseeing the integrity of client securities holdings and demat account reconciliations.
- Built a reporting module within the CBOS back-office system to automate the tracking and submission of weekly client securities holding data.
- Coordinated with exchange inspection teams and external auditors to resolve data queries and ensure adherence to reporting standards.
- Produced operational MIS reports and securities holding statements to support internal oversight of corporate action activities.
Managed daily payin and payout operations while ensuring adherence to regulatory compliance standards. Oversaw the reporting process for internal and external stakeholders to maintain operational transparency and regulatory alignment.
- Reduced client queries by 50% through the creation of FAQs and SOPs, alongside a web-based module for tracking and notifying inter-departmental process owners of task completion.
- Cleared pending unpaid dividends from 8.5 lakh to 4 lakhs within 15 days.
Shaped audit workflows for exchanges and depositories, steering the reporting process for board-level committees. Managed intern teams to execute audit schedules and maintained direct communication channels with auditee management.
- Drafted audit reports and committee documentation for board review.
- Designed audit checklists and schedules to coordinate intern team activities.
- Provided compliance solutions for broking operations to decrease exchange queries during regulatory investigations.
Executed statutory and concurrent audits for service sector and logistics clients. Managed the registration process for new corporate entities, including the preparation of foundational legal documentation.
- Drafted Memorandum of Association and Articles of Association to facilitate the formal registration of new companies.
- Calculated tax liabilities for individual and non-individual clients to ensure compliance with regulatory standards.
- Performed concurrent and statutory audits for service sector and logistics firms to verify financial accuracy.